![]() DON’T: Juggle priorities and overcommitĬonstantly juggling multiple responsibilities for individual clients significantly impacts your performance and operations. People don’t always realize their technological needs and can’t predict when their systems break down, which is what makes ongoing managed services so much more attractive than a break/fix relationship. ![]() The saying goes: “sell the cake and not the ingredients.” Make sure your clients know and understand the value they’ll receive from your offerings by showing them the bigger picture paying a fat flee for a package of services will give them more bang for their buck over time than separate, stacking fees for a la carte services.ĭoing this moves the discussion away from just features and towards benefits for the customer, making it easier for end users to comprehend the value of your offering. It’s vital to highlight what’s in it for your customers. DO: Educate customers on the value and benefits of managed services If you’re considering making the jump from break/fix to MSP, the following dos and don’ts can help ease the transition. By extension, clients experience less downtime and enhanced IT support through their ongoing relationship with you, their trusted IT advisor. The payoff, however, is well worth the effort.īroadly speaking, MSPs experience more efficient time management and increased stability than providers who rely on break/fix contracts alone. Transitioning from the break/fix model to managed services isn’t always easy-plenty of IT providers struggle with the change. On top of additional opportunities for consulting, change management and digital transformation, it’s no wonder the MSP model is now dominating.ĭos and don’ts for transitioning from break/fix to MSP Other managed services such remote monitoring allow the service providers to constantly track what’s going on in their clients’ IT environments and fix issues directly. ![]() While the break/fix model ruled the market for a long time, managed services offer consistent and constant monitoring of systems, intending to avoid failures and service interruptions as much as possible. The market size of global managed services is projected to reach $552.35 billion by 2028 with an expected annual growth rate of 12.7% CAGR through to 2028. Apart from revenue generation, advantages associated with the execution of managed services also include considerably reduced IT operational costs and enhancements in organizational efficiency, among other benefits. The growing dependence of companies on IT solutions and infrastructure to drive business productivity will only expand these opportunities. Making the switch from break/fix to managed service provider (MSP) might still be giving IT providers pause, but there’s no questioning the opportunities this business model brings.
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